Refund & Cancellation Policy

At KaaliKo, every offering — from a digital reset to a private session — is created with care, and this policy is here so both of us know exactly where we stand before you purchase. Please read it before buying, as your purchase confirms that you accept these terms.

1. Digital Products

This applies to all digital products, including but not limited to the Colour Your Soul Reset, the Return To Self Masterclass, and Mandala Colouring Books (and any future digital products of a similar nature).

• All sales of digital products are final. No refunds, exchanges, or credits will be issued once a purchase is completed.
• This is because access to the material is granted immediately on payment, so the product is delivered in full at the point of sale and cannot be "returned".

By purchasing, you expressly agree that your right to any cooling-off period under the Electronic Communications and Transactions Act is waived once you access the material, and you acknowledge this before completing checkout.

2. 1:1 Embodied Self Private Mentorship

• No refund will be given for any session that has already taken place, regardless of the outcome or the client's experience of it.
• Where mentorship is purchased as a package, only unused, unscheduled sessions may be considered for the cancellation terms in Section 3 below, at KaaliKo's discretion.

3. In-Person Treatments & Sessions

This section applies to individually booked treatments and sessions (e.g. 1:1 Intuitive Healing / Reiki sessions).

Cancellations must be made in writing (WhatsApp or email) so there is a clear time-stamped record. The 24-hour period is calculated from the moment your written cancellation is received, back to your scheduled appointment time.

This cancellation charge reflects the time, preparation, and space held for your appointment, and is applied consistently to every client.

4. Payment Disputes & Chargebacks

If you have a concern about a purchase, please contact KaaliKo directly first so it can be resolved. Initiating a chargeback or payment dispute without first reaching out is a breach of this policy and KaaliKo reserves the right to contest any such dispute with the evidence of this policy and proof of delivery/attendance.

5. Your Rights Under South African Law

This policy is intended to work alongside, not override, your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). In summary:

• Under the CPA, KaaliKo may charge a reasonable cancellation fee for booked services, which is why the 24-hour/50% structure above is used rather than withholding a full refund in every case.
• Under the ECTA, consumers generally have a cooling-off right for electronic transactions, but this right does not apply to digital content that has already been accessed/downloaded with the consumer's informed consent — which is why Section 1 above requires that acknowledgement at checkout.
• Nothing in this policy limits any right you have in law that cannot lawfully be excluded by agreement.

This policy is a general guide and not a substitute for legal advice; KaaliKo recommends having it reviewed by a South African attorney before publishing it, to confirm it fits your exact sales process and checkout wording.

6. Contact

For any questions about this policy, or to request a cancellation, please contact KaaliKo directly:

• WhatsApp: +27 72 341 2142
• Email: Kaaliko.2025@gmail.com
• Website: www.kaaliko.com (submit a query via the contact form)